FAQ

Z-axis limit switch as the default accessory does not need to be installed. The Z-axis limit switch needs to be installed only if it is determined that the CR Touch is damaged and cannot be used.

1. Using the CR Touch automatic leveling, you need to check the Z-axis compensation value after leveling is finished. Enter “Prepare Z-axis compensation”, adjust the Z-axis compensation value and move the Z-axis, making the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to confirm and the whole leveling is completed. For more details, please refer to the leveling video and the handbook.
2. When the inclination of the whole platform is greater than 2mm, the automatic leveling steps mentioned above are not applicable and you need to use auxiliary leveling.
2.1. Using the CR Touch automatic leveling, you need to check the Z-axis compensation value after leveling is finished. Enter “Prepare Z-axis compensation”, adjust the Z-axis compensation value and move the Z-axis, making the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to confirm and the whole leveling is completed. For more details, please refer to the leveling video and the handbook.
2.2. When the inclination of the whole platform is greater than 2mm, the automatic leveling steps mentioned above are not applicable and you need to use auxiliary leveling.
a) Enter "Control -Reset configuration" to reset the printer parameters.
b) Enter “Prepare - Auto Home”, return to the starting position.
c) Enter “Prepare - Move - Move Z” to clear the value.
d) Enter “Prepare - Disable stepper” to deactivate all motors.
e) Enter "Prepare - Z-offset", move Z-axis (>3mm), adjust the value of z-axis compensation so that the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to confirm, the center point leveling is completed.
f) With the knob at the bottom of the hot bed, manually adjust the nozzle and make sure it’s of the same height to the four corners of the platform. For more details, please refer to the leveling video and the handbook.
2.3. If the CR Touch is broken and can only use manual leveling, the Z-axis limit switch is required to be installed.
a) Enter “Control - Reset configuration” to reset the printer parameters.
b) Enter “Prepare - Auto Home”, return to the starting point.
c) Enter into “Prepare - Disable stepper” to deactivate all motors.
d) Enter into " Prepare - Z-offset ", move Z-axis (>3mm), adjust the value of z-axis compensation, so that the height of the nozzle to the platform is almost the thickness of a piece of A4 paper (0.08-0.1mm). Click the knob to determine, the center point leveling is complete.
e) With the knob at the bottom of the hot bed, manually adjust the nozzle and make sure it’s of the same height to the four corners of the platform. For more details, please refer to the leveling video and the handbook.

1. What's the machine's print size?
Length/Width/Height:220*220*250mm
2. Does this machine support two-color printing?
It's a single nozzle structure, so it doesn't support two-color printing.
3. What's the printing accuracy of the machine?
The standard configuration is a 0.4mm nozzle, which can support an accuracy range of 0.1-0.4mm
4. Which filaments support printing in the machine?
It supports printing the PLA、TPU、carbon fiber and other linear filaments.
5. How is the power consumption of the machine?
The overall rated power of the machine is 270W, and the power consumption is lower.

1. How to load filament into the machine?
Please turn on the machine, click the button of control, select the button of temperature, and the nozzle temperature is setting 200 degrees Celsius.
When waiting for the temperature to rise, please cut the front end of the consumables at a 45-degree angle and hang the filaments on the material rack.
Press the extrusion spring and insert the filament until the nozzle along the extrusion. When the temperature is up to the target temperature, the filament will come out of the nozzle, and complete loading the filament.
2.How to replace the filament?
Please hold the nozzle at 200 degrees Celsius at first, then pinch the extrusion clamp to push the old filaments forward and pull it out quickly, while preheating the nozzle and withdraw the filament quickly and feed the new filament.

1.What's the machine's print size?
Length/Width/Height:300*300*340mm
2.What's the printing accuracy of the machine?
The standard configuration is a 0.4mm nozzle, which can support an accuracy range of 0.1-0.4mm
3.Does the machine have a material breakage detection function?
No, it doesn't support it.

Printing Size: 220*220*250mm
Printing Speed: ≤180mm/s, normal 30-60mm/s
Filament: 1.75mm PLA, ABS, Wood, TPU, Gradient color, carbon fiber, etc.
Working Mode: Online or SD card offline
File Format: STL, OBJ, AMF

1. How to judge that the belt has been adjusted?
Please move the X/Y axis back and forth or feel the tension of the belt with your hands.
2. Does the machine support Chinese and English to switch in the same firmware?
Nope. You need to flash the corresponding firmware to catch what you want.
3. Where is the Ender-3 consumable rack installed?
The filament rack is fixed above the gantry rack. put the filament rack vertically on it. and it can be used after the screws are locked.
4. Can the nozzle be moved manually?
Select to turn off the stepper motor to manually move the nozzle.
5. What is the nozzle diameter?
0.4mm by default, other specifications such as 0.2, 0.6, 0.8 can be replaced.

Modeling Technology: Fused deposition modeling (Fused Deposition Modeling)
Printing Size: 220x220x250mm
Printing Speed: 180mm/s
Filament: 1.75mm PLA, TPU, ABS

1. Do I need to turn off the Ender-3 after printing?
Please turn off the machine when you do not want to continue to print the models.
2. How to load filament into Ender-3?
Please heat the nozzle to 200 degrees Celsius at first; then use cutting pliers to cut and straighten the front end of the filament at a 45-degree angle; and then open the extrusion clamp, pass the filament into the extruder kit along with the cut-off detection aperture; until the filaments flow out from the machine nozzle.
3. How to replace the filament?
Please heat the nozzle at 200 degrees Celsius at first, then pinch the extrusion clamp to push the old filaments forward and pull it out quickly, while preheating the nozzle and withdraw the filament quickly and feed the new filament.
4. If the printed model is relatively large, can the machine work continuously?
Please rest assured to print, the machine can print up to 200 hours continuously.
5. The model is almost finished printing, but what should I do if the power is cut off suddenly?
The machine has the function of continuous power off, it can continue printing when the power is restored normally.
6. Is the machine noisy when working?
When the machine is working, it will not produce a particularly loud sound.
7. Can I print ABS filament?
ABS filament has a high-temperature requirement, and it needs to be in a constant temperature environment when printing.
In general, we do not suggest direct printing.

1. How to deal with the problem of warping during printing?
The temperature of the hotbed can be set to 50-60 degrees Celsius, re-leveling, the nozzle, and the hotbed are kept at a thickness of A4 paper, and the printing area is coated with solid glue.
2. How to get the model?
Available through 3D scanner, own modeling, website download (crealitycloud)
3. How to maintain the printer?
Please clean the fan blades, apply lubricant (grease) to the lead screw and clean the throat (3-6 months) regularly.
4. How long is the after-sales warranty?
The machine is guaranteed for one year and the nozzle kit is guaranteed for three months.
5. How to deal with platform and nozzle shaking?
Tighten the eccentric nut, adjust the hotbed platform nut.
6. What should I do if the knob operation fails?
#1. Gently pull the rotating button out 2mm;
#2. Replace the button or screen.
7. What should I do if the model cannot be removed?
Heat the hotbed to 60~70 degrees Celsius, and then shovel a little bit from the edge with a spatula.
8. The machine is printing without any filaments. What happens?
#1. Please check the extrusion gear on the motor is loose or not. If yes, please tighten the top screw;
#2. Check the filaments are knotted or stuck and straighten out the filaments;
#3. If the plug is blocked, you need to clean the throat.

CR-10 Smart Pro supports PLA/ABS/TPU/PETG/PA/carbon fiber and so on.

Yes. The printer supports three kinds of printing, including off-line printing with USB/SD card inserted, printing by connecting to the computer and remote printing via Creality Cloud App with connection to Wi-Fi or RJ45. Camera can also be purchased for real-time monitoring.

Automatic shutdown can be set in the menu. If there is no further printing, the machine will shut down in 5 minutes after the completion of model printing. In addition, if there is no manual operation in 30 minutes, the screen will dim out automatically to save power.

Enter Creality’s official website, download the slicing software from Support-Download-Software. Connect to Creality Cloud App via Wi-Fi, then print. Slicing software like Cura/simplify is also supported.

CR-10 Smart Pro has adopted dual-mode leveling (automatic plus manual leveling) to provide users with double assurance. The large-size rotary knob is convenient for manual leveling and CR Touch equipped for accurate automatic leveling.

The printer can continue printing for up to 200 hours. No worries.

The printer supports resumed printing and records can be save automatically when we encounter sudden outage. Just one click to resume printing after repowering.

Keep at the room temperature. If the ambient temperature is lower than 10°C, the hot bed temperature needs to be heated up to around 60°C before printing.

Start the function of uplifting Z-axis during retraction, and set the lifting height at 0.2mm.

1) Thicken the top solid layer by 1.2mm.
2) Increase the fill rate of the model by 20-30%.
3) Adjust the filling overlap at 15-25%.
4) Repair the model.

Because the supporting pillar's contact surface is small, it's difficult to adhere directly to the platform. Adding a base to the model is a good solution.

Set the temperature for hotbed at 50-60°C. Re-level and keep the distance around the thickness of one sheet of A4 paper between the nozzle and the hot bed with printing area coated with solid gum.

1.What's the machine's print size?
Length/Width/Height:300*300*340mm
2.What's the printing accuracy of the machine?
The standard configuration is a 0.4mm nozzle, which can support an accuracy range of 0.1-0.4mm
3.Does the machine have a material breakage detection function?
No, it doesn't support it.

Printing Size: 220*220*250mm
Printing Speed: ≤180mm/s, normal 30-60mm/s
Filament: 1.75mm PLA, ABS, Wood, TPU, Gradient color, carbon fiber, etc.
Working Mode: Online or SD card offline
File Format: STL, OBJ, AMF

1. How to judge that the belt has been adjusted?
Please move the X/Y axis back and forth or feel the tension of the belt with your hands.
2. Does the machine support Chinese and English to switch in the same firmware?
Nope. You need to flash the corresponding firmware to catch what you want.
3. Where is the Ender-3 consumable rack installed?
The filament rack is fixed above the gantry rack. put the filament rack vertically on it. and it can be used after the screws are locked.
4. Can the nozzle be moved manually?
Select to turn off the stepper motor to manually move the nozzle.
5. What is the nozzle diameter?
0.4mm by default, other specifications such as 0.2, 0.6, 0.8 can be replaced.

Default 0.4mm, not recommended to replace for other nozzles.

Yes, Please note that ABS has a high demand for temperature, when printing, you need to cover the upper lid, close the cavity fan to maintain a constant temperature environment for printing, but the individual size of the printed model should not exceed 100 * 100mm, otherwise, it is easy to cause print failure by warping.

In the "Print Settings", select "Axis Movement" to control each axis individually, and you can also select the distance to move each time (0.1mm/1mm/10mm).

Yes, it can be adjusted by clicking the temperature button or the settings button on the display screen.

The display screen shows the progress percentage and time for reference

The optimal printing speed is 30-60mm/s.

For printing large-size models, the machine can continue printing for up to 200 hours. No worries.

No, only filament of 1.75mm diameter can be used, but 3mm filament will be supported by our new products in the near future.

It’s workable at normal room temperature. If the ambient temperature is lower than 10 °C, the hot bed temperature needs to be heated up to about 60°C before printing.

Nozzle of 0.4mm is equipped with supported precision ranging from 0.1mm to 0.4mm.

The nozzle temperature can be up to 300°C.

Printing speed at 50-60mm/s is the best.

Temperature shown on the left side of the display screen represents the nozzle temperature, and the right one shows the hotbed temperature.

Layer height 0.15mm, wall thickness 1.2mm, top & bottom thickness 1.2mm, fill 15%~25%, print speed 50~60, nozzle temperature 200~210, hot bed 45~55, support type (all supported), platform adhesion type (bottom grid), retraction speed 80, retraction length 6~8mm. The rest parameters keep the default setting.

No. The printer will heat up according to the temperature set at slicing.

Control-Temp- Nozzle Temp set at 200-degree. Cut off filaments’ front end at 45-degree. Press the extrusion clip or rotate the indicator knob, feed-in the filament to the Teflon tube along the hole of the extruder until the filament comes out at the nozzle.

Keep the nozzle at 200-degree. Pinch the nozzle and press the filament inside a little bit forward, then quickly pull it out. Feed-in the new filament. (If the printer is in operation, it needs to be suspended first before changing the filament.)

Layer height 0.15mm, wall thickness 1.2mm, top & bottom thickness 1.2mm, fill 15%~25%, print speed 50~60 degree, nozzle temperature 200~210 degree hot bed 45~55 degree, support type (all support), platform adhesion type (bottom grid), retraction speed 80, retraction length 6~8mm. The rest parameters keep the default setting.

300*300*400mm

1. Heat the spray head to 230 degrees Celsius and keep the same temperature to remove the spray head kit; and then remove the heating block and throat separately. After removing, the spray head can heat to the lower temperature.
2. Prepare a bottle of red glue (available from Taobao), apply the red glue to the thread of the throat, let it rest for 1 minute, then reinstall the throat and heating block, and then install the nozzle kit back to the original Bit;
3. If there is still the same issue, please contact the after-sales customer service.

1. The printed file is damaged, it should be sliced again.
2. The characters of the printed file are too long and should be controlled within 8 letters.
3. The file name is not English / digital.
4. Format the memory card or replace it with a new one.
5. The slot is damaged, contact the manufacturer for after-sales assistance.

1. Clean the fan and check whether there is any interference from foreign matters.
2. Check whether the screw and fan cover is loose, and then fix them again.
3. Check whether the fan blade is damaged or broken, and replace it with a new one.

1. Check whether the heating wire of the hot bed is damaged or the interface is loose, re-reinforce or replace with a new wiring;
2. It can be tested wheth
3. You can contact after-sales personnel for assistance

1. How to deal with the problem of warping during printing?
The temperature of the hotbed can be set to 50-60 degrees Celsius, re-leveling, the nozzle, and the hotbed are kept at a thickness of A4 paper, and the printing area is coated with solid glue.
2. How to get the model?
Available through 3D scanner, own modeling, website download (crealitycloud)
3. How to maintain the printer?
Please clean the fan blades, apply lubricant (grease) to the lead screw and clean the throat (3-6 months) regularly.
4. How long is the after-sales warranty?
The machine is guaranteed for one year and the nozzle kit is guaranteed for three months.
5. How to deal with platform and nozzle shaking?
Tighten the eccentric nut, adjust the hotbed platform nut.
6. What should I do if the knob operation fails?
#1. Gently pull the rotating button out 2mm;
#2. Replace the button or screen.
7. What should I do if the model cannot be removed?
Heat the hotbed to 60~70 degrees Celsius, and then shovel a little bit from the edge with a spatula.
8. The machine is printing without any filaments. What happens?
#1. Please check the extrusion gear on the motor is loose or not. If yes, please tighten the top screw;
#2. Check the filaments are knotted or stuck and straighten out the filaments;
#3. If the plug is blocked, you need to clean the throat.

Supported, support 14 languages (Simplified/English/Traditional/German/Spanish/French/Japanese/Portuguese/Korean/Russian/Italian/Dutch/Polish/Turkish)

4320*2560（X、Y）/0.04㎛

1. Remove the vat and the platform, select the file that is not sticked to the printing platform to print, and check the exposure result on the printing screen (confirm whether the model file is normal).
2. Use the Calibration Card to re-level the build platform. 3. Confirm whether the resin type and the exposure parameters match. (normal rigid resin, standard resin, exposure time
2.5-3.5 seconds, elastic resin, 3-5 seconds, high hardness/high toughness resin/dental mold resin, 4 -6 seconds)

Common rigid photosensitive resin/Standard resin/High elasticity/High hardness/High toughness/Dental model resin

Integral light source (wavelength 405nm)

For the same manufacturer, resins of the same property (such as all rigid photosensitive resins) can be mixed properly, but it is not recommended to operate in this way for a long time. Even if the resin of the same property has different composition, the quality of the printed model may be affected (in terms of strength and toughness)

The respective capacity of the scale line on the vat : 140ml/170ml/225ml/285ml

Generally do not exceed three months . When you do not print, you must cover the acrylic cover of the machine to avoid ultraviolet light

Yes, the resin needs to be filtered with a funnel when it is poured back into the bottle

1. Irregular models (such as circles) cause gaps or few contact surfaces between the model and the platform, and the model will fall during printing. Generally, it can be solved by adjusting the model placement angle and adding support;
2. If the model support is not properly added, the model will not have enough support to hold it when printing, which will lead to printing failure. Therefore, it is necessary to add support to the model again;
3. The exposure time is too short, the curing time of resin is not enough, which leads to printing failure. The exposure time can be appropriately prolonged (in the unit of 2S);
4. The release film is seriously worn, which leads to weak light transmission and can not cure the resin well, so it can be replaced with a new release film

1. Too few supports are added, which can not effectively pull the model and add supports again;
2. The problems of the model itself, such as broken surface and broken edge, can be solved by model repair；
3. If the wall thickness of the model is less than 0.5mm, the printing effect of the machine will be poor. The wall thickness can be increased to ensure that the wall thickness is at least 1mm；
4. The release film is seriously worn, which leads to weak light

1. The resin vat can be cleaned up and observed directly with eyes to see if there are obvious holes in the release membrane;
2. You can fill the resin vat with water, dry the bottom of it, and then put a piece of paper under it. After a period of time, see if the paper is wet or not

192*120*200mm（length*width*height）

3840*2400（X、Y）/50㎛

Common rigid photosensitive resin/Standard resin/High elasticity/High hardness/High toughness/Dental model resin

192*120*200mm（length*width*height）

3840*2400（X、Y）/50㎛

5" color touch screen

Fast, medium, slow three gears can be debugged

It supports UW-01 cleaning、air-dry curing、Ordinary rigid photosensitive resin/Standard resin/Elastic resin/High hardness, high toughness resin/Dental mold resin

UV integrated lamp beads (wavelength 405nm)

The aperture of the cleaning basket is 12mm, less than 12MM model do not shovel from the platform, please use the adjustable bracket fixed platform cleaning, to avoid the product falling into the bottom of the cleaning bucket; The model is fixed and poured into the alcohol, which cannot exceed the maximum scale of the cleaning bucket

When a bucket of alcohol cleaning about 30 models,the alcohol will become turbid,the alcohol can be replaced

You'd better don't do that.

(1) About cleaning time, For the model with uncomplicated surface, the cleaning time was 2min, you can appropriate increase in time for complex models。
(2) The speed of cleaning depends on the amount of alcohol in the cleaning bucket to determine the speed of cleaning. After cleaning, remove the cleaning bucket and cover it with cleaning bucket lid, and avoid spilling alcohol on the machine, causing the machine to short-circuit.
(3) When cleaning the model, the model should be completely soaked in alcohol

time for complex models. The curing speed is generally selected as slow